Last Day To Use Financial Aid for 20, 18, 16, 1st 8 Week Classes Online Is Sept 1, 2025.
The Ozarks Tech Bookstore and Online Store will be closed August 1st - August 3rd.
Online orders received during this time will be processed starting Monday August 4th.
SERVICE MANAGEMENT MADE SIMPLE
9781466214422
Mcgraw Hill Companies
Written by an automotive industry expert and former Toyota business consultant, this book is for automotive repair shop owners and managers who want to grow their business, improve customer retention, and increase profitability. Service Management Made Simple delivers easy-to-implement industry best practices in an easy-to-read format. Creating an extraordinary customer service experience, improving customer satisfaction, hiring and retaining quality employees, shop equipment, and financial analysis are covered in detail. Useful tools and references are included in the Appendix.
This textbook can only be purchased through a student booklist. Please visit My Booklist to get started.