Shipping Info

Due to COVID-19 and to best align with current college practices we are processing with limited staffing. Please allow for slightly longer handling time than normal.

We offer exclusive UPS service to deliver your package. If you have questions, please call us at (417) 447-6620 or email at Please note that any order placed after 2pm may not be processed until the following day.

  • Orders are not processed on Saturdays, Sundays, and Holidays
  • Items ship as they become available. It is possible that you will have multiple shipments. If your order is split into multiple shipments only one shipping charge is applied.
  • Shipments cannot be made to PO Boxes unless shipping to an APO/FPO

Approximate transit time for UPS Ground

Shipping Time Estimate Map

The OTC Bookstore cannot guarantee delivery according to the map above during the Coronavirus (COVID-19) pandemic. Please refer to the UPS Service Guarantee page for more information.

Shipping FAQ


Yes it can. During rush we set up storefronts at each OTC location at the beginning of the semester. When finishing your online order, select the location you'd prefer to pickup your order. These orders are returned and refunded following the last day of our storefronts.

Reach out to us and let us know as soon as possible by replying to the shipment confirmation email you received shortly after order placement, or contacting us.

While we try to get orders out the door as fast as we can, please allow at least 1-2 business days for our staff to pull, process, and ship your order. Once your order ships you will receive an email with a tracking number.

In order to process orders in a timely manner, we have defaulted to allow substitutions of course material conditions during processing. What that means is we will send you a new book in place of a used book when used books are no longer available. If you would like to ensure the condition of your order you may click on the item in question and select "No" for the "Substitutions Allowed" prompt, then add the item to your cart. Please note that while you may be able to view both new and used pricing, this is not a guarantee that we currently have stock on hand in your desired condition.