Frequently Asked Questions


Student Charges

Once you have successfully signed up for a My Payment Plan through the college, you will be able to charge items to your account, including your textbooks, course materials, and any additional merchandise you wish to purchase. At the register you will need to present your SmartCard for student verification, then authorize the charge with your signature at the pin pad.
When books/supplies are charged to a payment plan, the amount charged increases your balance owed to the college, and is due according to the specifications of your My Payment Plan agreement. Bookstore employees do not have access to your plan's payback agreement. For questions related to payment and financial aid, please make inquiries with Student Account Services.

Textbooks and course materials required or recommended for your current semester classes are able to be charged to your account. In addition, you may charge up to $200 of school supplies and general merchandise such as clothing, electronics, and school spirit items to your My Payment Plan.

Each semester, there are specific periods during which you can charge to your Payment Plan. The exact times and dates change from semester to semester, and depend on factors such as whether you are taking Full-Semester, Late-Start, Intersession, or B-Block courses. Typically, they range from a month before the semester begins until about a month into the semester. The Bookstore announces the times and dates as soon as we become aware of them. Current information can be found HERE.


OTC SmartCard

If you are a student at any campus within the OTC college system, you are required to have an OTC SmartCard. The card serves as your official student ID. It will display your student ID number and photo on it. Certain locations on campus may ask you to present this card for service, such as at the cashier's office, campus library, student services, and the Bookstore.

You can register for your SmartCard at the OTC Bookstore on the Main Campus in Springfield. Each extended campus also has a location for SmartCard registration; inquire at their student services and information desk. You will be required to present a driver's license or other form of identification when you register, so that the staff can verify that your identification matches the information logged in the college's student database.


For more information:

Please visit the OTC SmartCard page, or contact Student Account Services.




At this time the Bookstore is unable to purchase the Adobe Suites at academic pricing.

Possibly. The My Payment Plan charge limit for non-required supplies (all items that are not listed on your booklist) is set at $200; any purchases that exceed that amount can be paid by cash or credit card. We do not take checks at the bookstore.



Yes. It is our mission to provide affordable materials for students; therefore, we try to offer both new and used editions of books when available. We purchase back as many used books as possible from our students through local book buyback programs and from the national market. The remaining quantities needed will be sourced through the publisher in new condition.

There are times when new is the only option. This may be the case when the book is new to OTC campuses, meaning we have never carried this book before, or when a new book or edition is released to the market. This can also occur when the book is a custom edition or is packaged in such a way that we cannot source all the materials used, such as with one-time use access codes, or consumable lab notebooks.

Yes. We are available to buy books at the Springfield campus almost every day of the semester. You do not have to be a student to sell your book back to us. We can also buy books no matter where you bought them or where you used them; we buy books used on all college campuses. During our regular daily (non-peak) buyback we ask that you bring your SmartCard or State ID. End of Semester buyback also sets up at each extended campus for your convenience.

The last two weeks of the fall and spring semester, and the last week of the summer semester, usually offer the best money for your books. This is our peak period, during which we are buying both for our store and for the national market. During this time, we set up buyback locations at each extended campus.

The value of your book is determined by the national market. The price offered is based on what other retailers are paying for the book, as well as our expected need for the book, and can change dramatically when our expected quantity is reached. For this reason, we do not regularly offer buyback quotes by phone; you must bring them to the store, so we can check book condition and the current asking price at that time.



Yes, uniforms are considered a required item and may be charged to your Payment Plan.

Students will be notified for pick-up through their OTC email address.

There are a variety of factors that will determine the length of time before your uniform is ready. In most cases, uniforms are available for pick up within up to three weeks of order placement. This time accounts for special shipment arrivals from vendors and time required for embroidery.

All uniform orders must be placed at the OTC Bookstore at the Main Campus in Springfield. The Bookstore provides samples of all sizes and styles available for your program for fitting purposes; it is highly recommended that you try on your uniform prior to ordering. No uniforms are stocked on campus; all uniforms are custom ordered and may not be returned or refunded.  Payment is requested at the time of order.

Most Allied Health and Culinary Arts programs require uniforms. Welding, automotive, and similar classes may require special uniform materials as well; these will be listed among your required supplies if that is the case.



Students can pick up graduation regalia, free of charge, after April 1st, so long as their intent to graduate paperwork has been filed. Graduation announcements, accessories, and souvenirs will also be available for purchase at this time.



Yes. We can send your order via OTC interoffice mail. If you choose this method your order will arrive the following week on a Wednesday if you are at the Waynesville or Lebanon Education Center, the following week on a Thursday if you are at the Table Rock Campus. If you are having your order sent to the Richwood Valley Campus, your order should arrive within the next two days. We are also able to send your order to any campus/education center via FedEx Next Day or 2nd Day at an increased shipping cost to you, the student.

We will ship you the correct book.  Enclosed in your shipment will be a return label for FedEx. Please use that to return the incorrect book to the Bookstore so that we can apply a credit your account.

Please allow at least 1-2 business days for our staff to pull, process, and ship your order. This information is available on the confirmation email you received after we received your order.