My Payment Plan for the SP26 semester will close on January 23rd for 20 week, 18 week, 16 week & A Block Courses.
Student Accounts have a max spending limit of $200(including taxes) for non-Book List items. Orders over $200 will have items cancelled from the order without notice.
SERVICE CONSULTANT
9781133612353
Cengage Learning
2
14
Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field.
This textbook can only be purchased through a student booklist. Please visit My Booklist to get started.